Minimum 1 year of experience in customer service OR banking / insurance / financial services (in Ireland)
Base salary: €1,593

📍 Location: Lisbon – Parque das Nações (On-site)
🗓️ Start Date: September 25, 2025
🗣️ Language Required: Fluent English (C1 – will be tested)
👥 Type: Full-time – 24/7 Rotating Shifts – Customer Support – Digital Banking

Imagine joining a team that supports one of the most innovative fintech companies in the UK. Work at the heart of digital banking, helping customers in real situations and contributing to making banking services more accessible, transparent, and human.

🎯 Do You Match This Profile?

• Fluent in English (minimum C1 – mandatory)

• At least 1 year of experience in customer service OR banking / insurance / financial services (in Ireland)

• Excellent communication skills, empathy, and solution-oriented mindset

• Comfortable handling sensitive topics: fraud, disputes, refunds, complaints

• Strong decision-making skills in complex situations and empathy towards vulnerable customers

• Fully available for rotating shifts, including nights and weekends

• Legal residence in Portugal (EU citizenship or valid residence permit – Manifestação de Interesse not accepted)

🧩 Main Responsibilities:

• Assist customers via chat, email, or phone, with a first-contact resolution approach

• Support fraud investigations, complaints, refunds, and sensitive inquiries

• Manage complex cases autonomously and with empathy

• Accurately update records and ensure compliance with internal procedures

• Provide feedback to the team and contribute to continuous process improvement

💶 Financial Package:

• Base salary: €1,593 (without housing) or €1,382 (with housing included)

• Holiday and Christmas bonuses paid monthly: up to €132.75/month

• Meal card: €7 per working day (~€154/month)

• Optional accommodation: shared apartment with expenses included + cleaning twice a week

• Paid initial training: €92.80/week

• Performance bonus: up to €300/month

• Health and dental insurance after contract signature

• 12-month renewable contract (possibility of a permanent contract)

📌 Working Schedule:

• 24/7 rotating shifts

• 40 hours per week (8h/day + 1h break)

• Rotating days off

🚀 Why Apply Through CCTalents?
CCTalents gives you direct access to top opportunities with our international clients. By applying through us, you skip the waiting line and benefit from personalized support from day one.

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