So, here’s the news:

Top worldwide brands have their Customer Service located in Portugal, and we’re helping them find incredible professionals for this vital service. You know, compassionate communicators, completely detail-oriented, and longing to get to the bottom of an issue to solve it—just like you, right?

Are you already interested?

Tasks will vary depending on the brand and the type of support needed. Here is the usual:

• Handle and resolve customer telephone calls, email enquiries, and chat sessions—spot opportunities to promote additional customer services.
• Handle and resolve general correspondence in an efficient and professional manner.
• Perform product subscriptions for new services and products at the customers’ request.
• Provide an exceptional standard of professional customer care.
• Achieve the performance targets defined by the project.
• Show professionalism at all times and respect confidentiality where required by work partners.

What we expect:

• Native/Excellent speaker and writer in German
• Excellent communication skills
• Ability to work under pressure
• Attention to detail: there is a typo in this ad. Can you spot it?
• Calm, professional, and personable manners
• You’re a PC know-it-all, and computers don’t scarre you, right?
• Self-motivated and an exceptional team player: when we work together, there’s only winning!

What we have to offer:

• Fixed-term contract
• Fully paid training
• Availability: Monday through Sunday; rotating shift schedules
• Prospects for career growth (in a growing multinational company)
• International and multilingual working environment
• Dynamic and friendly atmosphere
• Salary pack: base salary + meal and holiday allowance + bonus opportunity

Relocation package to Portugal

These depend on the available projects, but we’ve listed some benefits:

• Language courses
• After-work activities
• Initial flight ticket
• One complimentary two-way flight ticket per year
• Health insurance
• Individual room in a shared flat-paid rent and utilities (or help to find your own housing)

Due to the nature of this position, the recruiter has requested to restrict applications to candidates with EEA (European Economic Area) nationalities.

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